This is the first working day in your turnaround.
Turnaround explained
How turnaround works
We know waiting for your film is the hard bit. Here’s exactly how our turnaround works, when it starts and what the estimate on our website means.
Right now
Current standard turnaround
12-14 working daysColour C41 & Black and White film
Counted from the working day after your film is booked into the lab.
From postbox to inbox
When does the clock actually start?
The most important thing to remember is that delivery and booking in are two different stages.
Why the number changes
It’s a live estimate, not a new deadline
Our Colour and Black & White turnaround is a live rolling estimate based on how long recent orders are taking to complete. That means the number on the website can move up or down after your film has been booked in.
This does not reset your turnaround. The estimate in your Order Received email reflects the turnaround when we booked your film in. A later change on the website simply reflects the lab’s current overall pace.
A quick example
What counts as a working day?
If your film is booked in on a Wednesday, this is how we count it.
This counts as the second working day.
Weekends do not count towards your turnaround.
Weekends do not count towards your turnaround.
This day counts as the third working day, although we are closed to the public on Mondays.
UK bank holidays are treated the same way as weekends and are not counted as working days.
Negatives
Negatives are returned after processing and scanning. During particularly busy periods, especially over summer, they can take a little longer to be cut, packed and posted back to you.
Receiving your scans does not necessarily mean your negatives have already left the lab just yet.
Prints
Print orders can take a little longer to leave the lab than scans alone, as they need to be printed, checked and packed after your film has been processed.
If your order includes prints, your scans may therefore arrive before the physical order is posted.
Rush Processing
Rush orders are processed the same day once they’ve been opened and booked into the lab.
A delivery confirmation only means your parcel has arrived with us. It may still be waiting to be opened and booked in.
Once booked in, Rush orders go straight to the front of our developing queue.
Still waiting?
When should I get in touch?
If your order is still within the turnaround stated when it was booked in, you don’t need to do anything. It is still in our workflow and we’ll send your scans as soon as they’re ready.
If your order has gone beyond the end of that turnaround range, get in touch and we’ll happily check it for you.
