Everything you need to know
Sending film to us is straightforward. Here’s how it works, which scan size to choose and a few useful things to know before ordering.
How to order
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1
Choose your options
Pick your scan resolution, film type and any extras you need above, then complete your order online.
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2
Make a note of your order number
Write it on a piece of paper and pop it in with your films.
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3
Get your film to us
Post it to the lab or drop it through our Leeds letterbox.
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4
We’ll let you know it’s here
Once your order is opened and booked in, we’ll send you an Order Received email.
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5
Your scans arrive by email
Once processed, we’ll send your scans digitally via Dropbox.
Scan resolutions
Not sure which to choose? Medium is our recommendation for most customers.
Great for social media, sharing and everyday use. Plenty for a standard 6 × 4 print.
Our go to for most customers. Plenty of detail for sharing and prints up to around A4.
Best for larger prints, heavier cropping, archiving or when you want maximum detail.
Good to know
This processes your film into negatives without scans, ideal if you scan at home.
Choose whether you want them cut into strips or left uncut when ordering.
Half frame films are scanned as individual frames. If you want two images together, add a note at checkout.
An Index Print is one print containing thumbnails of the scans from your roll.
A few quick answers.
Sending film, getting your scans and everything in between.
How do I get my film to you?
Order online, pack your film securely and include your order number. Post it to our Leeds lab, bring it in or use a drop off location.
When does my turnaround start?
Use the turnaround quoted for this service. Count from the working day after booking in, confirmed by your Order Received email. Courier delivery alone does not mean your film is booked in.
Working days are Monday to Friday, excluding bank holidays. Mondays count, although the lab is closed to the public.
How will I get my scans?
If you ordered scans, we email your Dropbox link when they are ready. Download and back up your photographs within three months.
Can I get my negatives back?
Yes. Select return postage or collection when ordering. Negatives awaiting collection are held for one month.
What happens if my film is blank?
You only pay for developing. Any scanning charge is refunded.
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