Our most frequently asked questions.

What are your opening times?

Our lab is open Monday to Friday from 9am to 5pm. You can drop your orders through our letterbox 24/7 though.

Do you send us our negatives back?

We do! Unless you don't want them, just let us know and we can get rid of them for you.

How do you return my negatives?

We cut and sleeve 35mm film into strips of 4. We can't currently return negatives cut into strips of any other amount. If your film is returned uncut it is rolled and placed into a plastic film container to keep it safe.

Do you develop E6/Slide film?

We do! We now offer this service here.

How do I send in my order?

After placing your order, simply package up your film(s) in a secure padded envelope or box along with your name and order number, then pop it in the post. We recommend sending film via Royal Mail as a small parcel.

You can simply write your order on a piece of paper and include it in your parcel.

Take It Easy Film Lab
Aire Street Workshops
30-34 Aire Street

What happens if I forget to include an order number?

If we receive a parcel with film(s) in it and it doesn't have an order number with it, we won't know who it belongs to.

We always post images of the parcel and film on our Instagram stories in the hope that the owner of said order sees this and can notify us of the order number.
Unfortunately if the order doesn't have an order number there is very little we can do, so if you think you've forgotten to include one when sending us film, please email us at hello@takeiteasylab.com with a full description of the package and film that was included.

Do you do digital prints?

We do! We can print your photos in both gloss and lustre effect from 6x4" all the way up to 12x18", perfect for sticking to your walls or archiving in a photo album. Check it out here

We also do bespoke hand printing at our Nottingham lab which can be found here.

Can you push my film?

Yes we can. We can push your colour and black and white film up to 2 stops for no additional cost. Colour films are pushed at the end of the day due to us having to change settings on the developer, so there may be an additional short delay. 

What are your turnaround times?

Our turnaround is usually within 4 working days of receipt of your order, for the black and white orders this can be between 7-9 working days. During busier periods and depending on your service, our turnaround times can be found on our Instagram stories highlight.

How long does it take to get my negatives / merch?

We aim to post back your negatives, prints, or merch as soon as possible. Mail usually arrives within two to three days of receiving your dispatch email, depending on the shipping option chosen at checkout.

If your order includes merch as well as film developing, this will be sent out with your negatives.

Do you offer free return shipping?

We have free shipping for all orders over £30 to the UK for merch and film developing options. 

What equipment do you use?

In the Leeds lab we develop your films using a Noritsu V50.
We scan your films using our three top spec 
Noritsu HS-1800 scanners.

In the Nottingham lab we develop colour using a Wainco dip and dunk processor and black and white using deep tanks. Scans are done using the Fuji Lanovia.

What if my film is blank?

In the unfortunate case that it does, we happily refund the cost of your order minus the cost of developing.

What happens if I'm unhappy with my order?

We hope this will never happen but in the event that you're dissatisfied with the service you receive from us please get in touch and we'll do everything we can to resolve your issue.

How long are my Physical / Dropbox files stored for?

Once your files are delivered via Dropbox, we keep your files stored online for three months. After three months these files are deleted, so make you sure move all folders out of our dropbox onto your own HD or storage!

We store physical orders / negatives at the lab for three months. These orders can be collected during weekdays while we are open. After three months these physical items will be destroyed in a GDPR compliant manner.